Question 1

How quickly will I receive my order?

Accepted Answer

After Polar confirms your payment, our team checks your order and delivers it, usually within 1 hour. Game top-ups and mobile recharges are credited the same day. We email you as soon as it is delivered, and the code appears in My orders.

Question 2

Where can I find my codes?

Accepted Answer

Signed-in customers find them under My orders. Guests open the order from the link in their confirmation email. For your security, emails only show part of each code, so open the order to see it in full.

Question 3

Can I buy as a guest?

Accepted Answer

Yes. Guest checkout only needs your name and email. With an account you can see all your orders, download PDF receipts and keep a wishlist.

Question 4

Can I get a receipt?

Accepted Answer

Yes. Open the order in My orders and select Download receipt (PDF). Polar, which processes the payment, also emails you its own payment receipt, which shows any sales tax or VAT.

Question 5

I entered the wrong Player ID or phone number. What can I do?

Accepted Answer

Email support@alayadids.com straight away with your order number. If the top-up hasn't been processed yet, we can correct it. Once credited, a top-up can't be reversed.

Question 6

Which payment methods do you accept?

Accepted Answer

Polar processes every payment. It accepts major credit and debit cards, and Apple Pay or Google Pay on supported devices. We never see or store your card details.

Question 7

Which currency will I be charged in?

Accepted Answer

Orders are charged in US dollars. The currency selector converts prices for display only, using reference rates, so the amount on your bank statement may differ slightly.

Question 8

My payment is pending. Should I pay again?

Accepted Answer

No. Some payments take a few minutes to confirm. The order updates on its own, and we email you as soon as the payment is confirmed.

Question 9

Are there extra fees or taxes?

Accepted Answer

Each order has a small service fee, shown on the product page, in your cart and at checkout before you pay. Delivery is free. Depending on where you live, Polar may add sales tax or VAT at payment, and shows it before you confirm.

Question 10

Can I get a refund?

Accepted Answer

Yes, if we can't deliver your order, or if a code doesn't work and we can't replace it. Delivered codes that work can't be returned, because a code can't be taken back once it has been shown. See the refund policy for the details.

Question 11

My code says it's already been used.

Accepted Answer

Email support@alayadids.com with your order number and a screenshot of the error. We check the code with the supplier and replace it or refund you.

Question 12

I bought the wrong region.

Accepted Answer

Email support@alayadids.com before you try to redeem the code. Region exchanges depend on the supplier and aren't guaranteed, so please check the region on the product page before you buy.

Question 13

How do I reset my password?

Accepted Answer

Select Forgot password on the sign-in page. We email you a link that works once and expires after 60 minutes.

Question 14

Why was I asked for a code at checkout?

Accepted Answer

When an order looks unusual, for example a new email address, a large amount or many orders in a short time, we email a 6-digit code to confirm it's really you. It protects you and us from card fraud. Larger orders may also be checked by our team before delivery.

Question 15

Is my account secure?

Accepted Answer

Your session is kept in a secure, HTTP-only cookie, and passwords found in known data breaches are rejected. On the Security page you can turn on two-step verification by email, get sign-in alerts and sign out other devices.

Question 16

How do I delete my account?

Accepted Answer

Email support@alayadids.com from the address on your account. We'll confirm and delete it within 30 days, except for order records we must keep by law (see the privacy policy). We reply within 24 hours.

Frequently asked questions

Orders & delivery

Payments & currency

Refunds & issues

Account & security

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