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Digital delivery

What happens after you pay, how long each product takes, and where to find it.

After you pay

Three steps, no shipping

  1. 01

    Payment confirmed

    Polar confirms your payment. Your order page and the checkout page update on their own.

  2. 02

    Delivered

    The code, key, eSIM or top-up reference appears in your order.

  3. 03

    Email sent

    We email you a confirmation. For your security it shows only part of each code.

By product

What you receive, and when

Every paid order is checked by a member of our team before delivery. Codes, keys and eSIMs usually arrive within 1 hour; top-ups are credited the same day.

  • Gift cards & credits

    A code to redeem with the brand

    Within 1 hour

  • Software licenses

    A license key and activation steps

    Within 1 hour

  • Subscriptions

    An activation code for the service

    Within 1 hour

  • eSIMs

    A QR code and manual activation details

    Within 1 hour

  • Game top-ups & mobile recharge

    Credit sent to your Player ID or number, with a transaction reference

    Same day

Good to know

Common delivery questions

Where do I find my order?

With an account, go to My orders. As a guest, use the link in your confirmation email. Open the order to see each code in full.

Why does my order say “Preparing delivery”?

Your payment is confirmed, but either the product is briefly out of stock or it's a top-up our team hasn't credited yet. You don't need to pay again. We deliver as soon as we can and email you. If we can't deliver, we refund you in full (see the refund policy).

Why is my payment still pending?

Some payments take a few minutes to confirm. The page updates on its own and we email you when it's done. If a payment fails, you aren't charged.

Keep your codes safe

Treat codes like cash. We will never ask you for a code, a password or a sign-in code by email, phone or chat. If someone does, it isn't us. Forward the message to support@alayadids.com.