Terms & conditions

1. About these terms

These terms apply when you use ALAYA DIDS (the “store”) and when you buy from it. The store is operated by Lebilix LLC (“we”, “us”). By creating an account or placing an order you accept these terms, together with our privacy policy and refund & cancellation policy.

If you are a consumer, nothing in these terms limits the rights you have under the consumer protection laws of the country where you live.

2. Your account

• You must be old enough to enter into a contract where you live. If you are not, a parent or guardian must place the order for you.
• Give accurate details and keep your email address up to date. We use it to deliver your orders and to secure your account.
• Keep your password private. You are responsible for orders placed from your account unless you tell us promptly that someone else has accessed it.
• You can also check out as a guest. Guests receive their order through the link in their confirmation email.

3. The products we sell

We sell digital products issued by other companies: gift cards, game credits and top-ups, software licenses, subscriptions, vouchers, eSIMs and downloads. When you redeem or use a product, the issuing brand's own terms also apply, including its region, account and expiry rules.

• Region and platform. Many products only work in one region or on one platform. Each product page shows where it can be used. Check this before you buy.
• Details you enter. For top-ups and recharges, the credit is sent to the Player ID or phone number you enter. Check it carefully.
• Brands. Brand names and logos belong to their owners and are shown only to identify the products. Unless a product page says otherwise, ALAYA DIDS is not affiliated with or endorsed by those brands.

4. Prices and payment

• Prices are set and charged in US dollars. Prices in other currencies are approximate conversions for display only. Your bank may apply its own exchange rate and fees.
• Payments are processed by Polar (polar.sh), which acts as merchant of record and reseller for the payment. Polar calculates any sales tax or VAT, shows it before you pay and sends you a payment receipt. Polar's buyer terms also apply to the payment.
• We never see or store your full card number, security code or bank one-time passcodes.
• Each order includes a service fee, shown on the product page, in the cart and at checkout before you pay. It is included in the total you pay.
• Our servers recalculate every price, discount and fee before payment. The total shown on Polar's payment page is the amount charged.
• Coupon codes: one code per order. A code may have a minimum order value, an expiry date or a per-customer limit. Codes have no cash value.

5. Orders and the contract

Your order is accepted, and the contract between us is formed, when Polar confirms your payment. We may cancel an order and refund the full amount if:

• the product turns out to be unavailable and we cannot deliver it;
• the price shown was obviously wrong because of a technical error; or
• we have reasonable grounds to suspect fraud or unauthorised use of a payment method.

To prevent fraud, we check every order automatically. We may ask you to confirm a code sent to your email before you pay, check an order before delivering it, or decline an order online and ask you to contact us. A person reviews any order we hold.

6. Delivery

Products are delivered digitally, to your account (or the guest order page) and with an email notification. Every paid order is checked by our team, which then delivers the code, key or eSIM, usually within 1 hour. Top-ups and recharges are credited by our team. Each product page shows the expected delivery time. See Digital delivery for details.

A product counts as delivered when the code, key, link or top-up reference appears in your order. After delivery, keep codes safe. We can't replace a code that you have lost, shared or given to someone else.

7. Right of withdrawal for digital content

If you live in the EU, the UK or another country with a similar rule, you normally have 14 days to withdraw from an online purchase. For digital content, this right ends once delivery starts with your consent. At checkout you ask us to deliver immediately and confirm that you understand this. Until delivery starts you can cancel at no cost. Faulty products are covered by our refund & cancellation policy and by your statutory rights.

8. Acceptable use

You agree not to:

• use a payment method you aren't authorised to use, or otherwise use the store for fraud;
• file a chargeback for an order that was delivered as described, instead of contacting us;
• resell products where the issuing brand's terms forbid it;
• scrape the store, overload it, probe it for weaknesses or get around its security and rate limits.

We may suspend or close an account that breaks these rules. Undelivered orders are then refunded, unless the payment itself was fraudulent.

9. Our responsibility to you

We deliver the products you pay for, as described, and fix problems under our refund policy. We are not responsible for how the issuing brand runs its service after delivery, such as changes to its catalogue, prices or account rules.

As far as the law allows, our total liability for an order is limited to the amount you paid for it, and we are not liable for indirect or unforeseeable losses. Nothing in these terms limits liability for fraud, for death or personal injury caused by negligence, or anything else that can't be limited by law.

10. Changes to these terms

We may update these terms, for example when the law or our services change. The version in force when you place an order applies to that order. We will tell account holders about important changes by email before they take effect.

11. Governing law and disputes

These terms are governed by the laws of the country where the operator of the store is established. If you are a consumer, you also keep the protection of the mandatory laws of the country where you live, and you may bring a claim in its courts. Please contact us first: most problems can be solved quickly by email.

12. Contact

Questions about these terms: support@alayadids.com.